AHMED's CV
AHMED SALEM
Customer service representative
Profile summary
Customer service representative with 3 years of experience in patient access operations and healthcare project management across the GCC. Implemented new intake workflows, launched screening centers, and conducted training workshops while enforcing compliance standards. Focused on team supervision, resource allocation, and daily operations.
Career highlights
Operations Management: Implemented new intake workflows to streamline patient movement and decrease waiting times across departments.
Project Execution: Launched and managed Covid-19 drive-through screening centers and developed efficient screening processes.
Compliance and Training: Conducted training workshops for incoming staff covering hospital protocols and privacy regulations while enforcing compliance standards.
Key skills
Professional experience
Directed daily patient access operations and supervised a team of patient access representatives, managing workflow across hospital reception and registration desks to maintain operational compliance and service standards.
- Implemented new intake workflows to streamline patient movement and decrease waiting times across departments.
- Conducted training workshops for incoming staff covering hospital protocols and privacy regulations.
- Enforced strict compliance standards regarding patient data privacy and health information regulations.
- Resolved escalated inquiries concerning patient access, registration services, and facility policies.
Managed resource allocation and staff distribution across multiple screening centers, while maintaining clear communication with healthcare authorities and stakeholders throughout operations.
- Launched and managed Covid-19 drive-through screening centers.
- Developed and implemented efficient screening processes.
- Conducted regular reviews to assess screening process effectiveness.
Managed patient intake workflows and front desk operations, directing appointment schedules and documentation processes for hospital visitors. Coordinated communications between patients and internal departments to maintain check-in and check-out procedures.
- Verified patient appointments and processed insurance data to maintain accurate records.
- Handled appointment scheduling and confirmation procedures through phone and email channels.
- Directed hospital visitors to appropriate departments and provided general service information.
Supervised a team of patient access representatives, managing daily operations and staff development. Directed onboarding through staff training sessions covering hospital protocols and operating procedures. Maintained compliance with privacy regulations across all center workflows.
- Implemented new operational processes to manage patient flow and reduce waiting times.
- Addressed and resolved operational issues related to patient access and center services.
Education
- Coursework: Mathematics, Science, English, Service Star
Languages
English · Professional
Arabic · Native